Darktrace is a global leader in cyber security AI, protecting organisations from advanced threats in real-time. Behind the scenes, their sales and customer operations teams rely on internal CRM and analytics tooling to coordinate across a rapidly growing global business. We helped modernise and optimise these critical internal systems, improving performance, security, and maintainability.
The Challenge
The existing CRM was functional but suffered from performance and UX issues in the admin tooling. There were gaps in how external APIs were integrated, particularly around authentication. Manual maintenance tasks consumed valuable time that could be spent on higher-value work.
Darktrace needed to improve the platform without disrupting day-to-day operations. The challenge was to refactor, optimise, and extend the system while keeping the business running smoothly.
Our Approach
We took a pragmatic approach: identify the highest-impact improvements, implement them carefully, and ensure nothing broke in the process. This meant working closely with internal teams to understand their pain points and prioritise fixes that would deliver immediate value.
What We Delivered
- Refactored and optimised admin and analytics dashboards for better performance
- Implemented enterprise-standard secure authentication flows for third-party API integrations
- Automated background workflows to reduce manual workloads
- Ongoing fixes and enhancements across frontend and backend
Each improvement was designed to have minimal disruption while delivering measurable value to the teams using the system every day.
How We Built It
We focused on enhancing the operational resilience of the CRM platform by modernising the underlying application architecture. This involved decoupling complex frontend logic from backend services, creating a modular system that is significantly faster to load and easier to update.
To address security and integration challenges, we implemented enterprise-grade authentication standards (OAuth 2.0) for all external data exchanges. This ensures that sensitive client and sales data remains protected while flowing seamlessly between third-party services and internal dashboards.
We also replaced manual maintenance scripts with a robust, automated orchestration layer. This “background brain” handles routine data hygiene, synchronisation, and reporting tasks autonomously, alerting engineers only when human intervention is truly required.
The Results
Darktrace's internal teams now work with faster, more reliable tools that help them focus on what matters most — supporting customers and closing deals.
Outcomes
- Faster, more reliable CRM tools for internal teams
- Secure integrations with external services using modern auth patterns
- Reduced manual burden through automated background jobs
- Cleaner, more maintainable codebase for future enhancements
- Zero disruption to day-to-day operations during improvements
Why It Matters
Internal tools rarely get the same attention as customer-facing products — but they have a huge impact on productivity. Stratatech helped Darktrace get more out of their CRM with targeted, pragmatic improvements. When your internal teams work faster, your entire business moves faster.